Thanks for shopping at GetHighAF.com! If you are not entirely satisfied with your purchase, we are here to help.
Please note: Due to COVID-19 and/or supply chain issues, our shipping provider may experiencing delays.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Estimated Delivery Time
|USPS Priority Mail - Orders under $40
|1-4 business days
|USPS Priority Mail - Orders over $39
|1-4 business days
|USPS Express Shipments*
|1-2 business days
* Express delivery from USPS may take between 1-2 business days depending on your location and orders must be placed before 2:00 PM EST. with delivery addresses within the United States.
Delivery delays can occasionally occur. USPS does not ship on Saturdays or Sundays, so delivery time does not include these days.
Shipment to P.O. Boxes or APO/FPO Addresses
High AF ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
High AF is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost & Damaged Shipments
High AF is not liable for any products damaged or lost during shipping.
Please confirm the shipping address is accurate and complete before submitting your order. Wrong or partial addresses could result in delays or lost shipments.
If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or replacement after inspecting the item.
If your refund is approved, we will initiate a refund to your credit card within 24 hours during business days. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you purchased your High AF product from another retailer, we can accommodate an exchange. The product must be at least 75% full, and include a detailed reason for the exchange request. Please submit this request by writing to email@example.com. Requests must be made within 15 days of purchase, and be accompanied by a receipt.
We take customer satisfaction very seriously. Please check your shipment from High AF carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 15 days of receipt by writing to firstname.lastname@example.org. You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We can only accept returns for products purchased directly from High AF. For products purchased at other retailers or websites, please contact the vendor you purchased from.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us at email@example.com for questions related to refunds and returns.
Latest Release: December 17, 2021